ordering & return information

Delivery

Australian Orders

Please allow an average 1-10 business days to receive your order's in Australia- as delivery times depend on your location.  

Orders to Western Australia do take on average 10 business days. To Sydney, Melbourne and Brisbane on average 1-10 business days.

Express Post to WA is not a overnight service however will be faster than standard shipping

We use a variety of methods to ship orders including local couriers- (Sydney and National based) and Australia Post. Freight charges in Australia are $10 for standard shipping and $15 for express post shipping. You can select either standard or express shipping at checkout.

Special occasion orders may be sent boxed and require a signature upon delivery- there is a $12.00 charge for dispatching special occasion orders.

If you need to change your shipping address a new delivery charge will apply if the order has already left. You will receive an email confirmation with the tracking details once your order has been dispatched.  Please ensure that once your order has been sent that you track the order as if you miss your delivery a card is left by the shipper redirection may require a new charge. If you don’t respond to the card and the package is returned to us you will be responsible for a new return freight charge.

International Orders

We ship orders overseas on a daily basis. 

Delivery fees (quoted in AUD) are -

USA- $25.00

New Zealand -  $20

Rest of the world -  $30 - please see list below on countries we ship to-

Belgium

Canada

Croatia

Denmark

France

Germany

Hong Kong

Ireland

Israel

Netherlands

Singapore

Spain

Sweden

United Kingdom

(if your country is not listed please contact us for a quote to send)

To the USA we send via DHL couriers. All other countries are via Australia Post.

Delivery depends on your location however we would suggest that you allow on average 3-14 business days to receive your order.

Any overseas customs or import duties charged once the order reaches its destination must be paid by the recipient of the order. To the USA any orders valued under $800USD do not have any duty fees.

Customs policies and charges vary greatly from one country to another and we recommend that you contact your local customs office for further information. Where charges are due this may impact the time it takes your order to reach you.

We have no control over these charges, but we may be able to offer you some guidance as to how much they may be. Please contact us for more information.

We will email you when your order has been dispatched with the consignment number and method sent.  If you miss your delivery a card is left. If you don’t respond to the card and the package is returned to us you will be responsible for a new return freight charge.

Placing an order

Website: We are open 24 hours a day!  Please add the items to your cart, select checkout and then follow the prompts to enter your shipping details, payment information and any comments.

Email: if you are having problems placing your order online please email us so we can process the order via email. 

Payments

We use a shoplift payment gateway & PayPal- which are both secure for all online orders as no card details are stored.

We can also process orders to be sent in Australia via direct deposit (online banking).

Pricing 

All pricing is quoted in Australian Dollars. Please use our websites tool to convert to other currencies. 

Customer care

Please email us at enquiries@teaprincess.com.au and one of our team members will be able to reply. 

Returns (please use the return request tool) http://www.teaprincess.com.au/pages/returns

We want you to be happy each time you shop with us. If you are not completely satisfied with your purchase, we will offer you a refund, credit note or exchange within 14 days of purchase.

Please note there is no refunds or exchanges available on sale Items, underwear and swimwear

Once you have used our return request tool please return your items to-

Tea Princess

PO Box 2967 

Taren Point NSW 2229

Australia

P- 02 9525 8760

(Please only return to our PO Box not our showroom address for security reasons). The showroom address does not have a mail collection facitility. We cannont take responsibilty for any items returned to our showoom address. If you do require an address other than our PO Box ie- you are sending via courier please email us so we can advise an alternative street address.

You will be responsible for any returns postage charge and all returned (non-faulty) goods must be in their original packaging, with the relevant swing tags attached and in excellent re-saleable condition. Damaged soiled or altered returns may not be accepted and will be returned back to the customer.  Please note that any delivery charges will not be refunded, nor will any postage costs incurred by returning the item(s) to us, unless the item(s) are faulty. 

The goods are your responsibility until they reach our office, so make sure it’s packed up properly and can’t get damaged on the way!

All items returned should have a Return Request number. Unidentified returns within our 14-day policy may be returned to the sender.

Unidentified returns outside the 14-day policy may be returned to the sender and we will not accept any liability for these returned goods.

Exchanges - (please use our return request tool) http://www.teaprincess.com.au/pages/returns

Exchange any item  within 14 days of receiving your original order.

If you require an exchange please include a pre-paid stamped self addressed post pack or satchel. Otherwise a member of our team will contact you regarding the new freight charge.

All items returned should have a return request authorisation. Unidentified returns  within the 14-day policy may be returned to the sender.

Faulty Items - (please use our return request tool)

http://www.teaprincess.com.au/pages/returns

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately. 

All goods will be inspected on return. If If the item(s) have a minor problem we will repair it and return it to you, alternatively a replacement of refund will be processed.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Sizing Charts & Size Guides

The sizing for all our garments and accessories are in Australian standard sizing which is the same as universal sizing.

The sizing corresponds to the age of the child. We fit test each garment on children who are an average build for their age.

Our maxi dresses tend to be on the longer side of average- so we suggest that you spend the time to measure your child from shoulder to floor (cervical height) and compare against that styles length chart on the website.  This will avoid you purchasing a dress that is too long. 

Please see below chart for our standard fits. Please note each design pattern varies, so you may be able to size up or down in different styles depending on the shape of the garment.

AGE

6-12M

12-18M

18-24M

2

3

4

5

6

7

8

9

10

12

CHEST

48cm

51cm

53cm

54cm

60cm

62cm

64cm

66cm

69cm

72cm

75cm

78cm

84cm

CERVICAL HEIGHT

58cm

63cm

68cm

72cm

76cm

84cm

90cm

96cm

104cm

110cm

115cm

120cm

130cm

 

Please contact us if you have any sizing questions at enquiries@teaprincess.com.au before placing your order.

As a designer brand - we design to be fitted styles, more flattering in shape than a loose/ baggy fit.

If a garment is a smaller or larger than average make, we will note this in the description for this piece.

Please note there is no returns available for sale items or underwear so we do suggest that you consider the size carefully before purchasing.